CHECK ACCOUNT
Account status must enabled
Unlimited Channels or Airtime balance must be > 0
CHECK PBX CONNECTIVITY
Visit pbx.cloudtools.co.za to check access to our network.
IF NO ACCESS
Type in google, "What is my IP"
and paste it in https://156.0.96.60/app/extensions/unblock_ip.php
CHECK PHONE IS REGISTERED
Check registrations
https://156.0.96.60/app/registrations/registrations.php?key=e2e4e9a0-c678-45a2-97a2-e24f9f2481fa
Disable SIP ALG on the router
Disable VO LTE on the router
Try swopping TCP and UDP protocol on the phone
Double check your sip account credentials
Try to register the extension on a different phone using a different network.
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Not registering
1. Use https://youfiles.herokuapp.com/telnetclient/ to Telnet to port 5060 on 156.0.96.60
2. Set the phone setting "Sip Keepalive" value to a lower amount of seconds.
Inbound and Audio Issues
1. Reboot your phone.
2. Double check your sip account credentials, Account Balance and Cloudtime Balance
3. Check your internet connectivity by visiting www.google.co.za
4. Go to our portal, Click Registrations - Click "Check your Firewall IP Blocked Status" to unblock your IP.
5. Disable firewall and NAT settings on your router.
6. Disable SIP ALG on your router.
8. Check that your upload speed is greater than 5MBps using www.speedtest.net
10. Reset your phone to factory settings and set up your account again (don't change any other settings).
11. Try changing the phone or the network connection.
Give us a call to connect a phone to the extension for testing.
If problem persists, you will be required to install AnyDesk on a PC on your network and provide login details.