The following guide will assist you to setup your own PBX system like a pro, including a welcome message (ivr), time conditions, ring groups and recordings.
- Login to your Cloud Telecoms portal
- Navigate to PBX - PBX Domains
- Then PBX - Administration - PBX Old System
Creating Time ConditionsLogin to your Cloud Telecoms portalNavigate to PBX - PBX DomainsThen PBX - Administration - PBX Old SystemBusiness - Time ConditionsClick on the bottom plus on the right hand sideName: Your preferred name ( preferably name of business)Extension: if not auto generated, any 4 digits.Settings: Time of Day and Day of week and enter the times that suit you/your businessSelect the recording you would like to hear.Select your domainSet enabled to trueScroll down to the bottom of the page and click saveNavigate to PBX DomainsSelect the record - Phone Numbers - edit your phone number - click on the number routing dropdown and select the name of the time condition.Save.Dial your number and test.
How to create a welcome message and IVRGo to https://voicemaker.in/ to create your audio file.Download your audio file in .mp3 format.Login to your Cloud Telecoms portalNavigate to PBX - PBX DomainsThen PBX - Administration - PBX Old SystemBusiness - Audio FilesChoose file on the top right, select audio file and upload.Go to Business - Digital Receptionist (ivr)click on the bottom plus on the right hand sideName: Your preferred name ( preferably name of business)Extension: if not auto generated, any 4 digits.Greet Long: select the name of the audio fileExit Action: select the extension or ring group that needs to ring.Scroll down to the bottom of the page and click saveNavigate to PBX DomainsSelect the record - Phone Numbers - edit your phone number - click on the number routing dropdown and select the name of the ivr.Dial your number and test.
Creating Ring GroupsLogin to your Cloud Telecoms portalNavigate to PBX - PBX DomainsThen PBX - Administration - PBX Old SystemBusiness - Ring Groupsclick on the bottom plus on the right hand sideName: Your preferred name ( preferably name of business)Extension: if not auto generated, any 4 digits.Destinations: select the extensions that you want to ringExit Action: select the extension or ring group that needs to ring and how long it should ring for.Scroll down to the bottom of the page and click saveNavigate to PBX DomainsSelect the record - Phone Numbers - edit your phone number - click on the number routing dropdown and select the name of the ring group.Dial your number and test.
Record your extensionsLogin to your Cloud Telecoms portalNavigate to PBX - ExtensionsSelect your extension to record - edit - call recording: select your choiceYou will be billed R50 /extension